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Frequently
Asked Questions
How
can you ensure the integrity
of your games?
QQONLINEGAMES makes the security
of our games a top priority.
We use state-of-the-art
technology to ensure
the integrity of our
games is never compromised.
Please visit our Integrity
page for full
details, and if you
have any further questions,
feel free to
contact us.
I've
downloaded the
QQONLINEGAMES.exe
files but now I can't
find it?
On
a Windows-based system,
click the Start menu,
select Find, and then
click Files or Folders.
In the Named: box, type
QQONLINEGAMES.exe. It
will take your computer
a few moments to find
the file. When it does,
double-click the file
and the installation
process will begin.
I would like to play
under different names,
can I have more than
one account?
No.
Each player is only
allowed one account.
I
lost my password!
You
can reset your password
manually by going to
the main client window,
and clicking on "Lobby"
and then on "Login"
and then on "Forgot
Password". Enter
your information and
a new password will
be emailed to your registered
QQONLINEGAMES email address.
If you do so, and receive
an error message, please
email
support with your
full name and address,
as well as your
QQONLINEGAMES user ID and we
will help you get back
in the game.
Game
play:
What
happens if I am disconnected
in the middle of a hand?
It occasionally occurs
that due to reasons
beyond our players'
control, they are unable
to act on their hand
in time. At
QQONLINEGAMES,
if a player has invested
money in a hand and
becomes disconnected,
he or she will be placed
"all-in".
A player who is placed
"all-in" is
treated as though he
or she does not have
any chips remaining
to carry out the hand.
The player is still
eligible for the portion
of the pot to which
the player would normally
be entitled. All further
betting takes place
in a side pot, to be
contested by the remaining
active players.
A player is allotted
25 seconds to act in
fixed limit games and
35 seconds in big bet
games. A warning message
is displayed in the
chat box when there
are 15 seconds left
to act. If there was
a disconnect and a player
returned before the
timeout, he or she receives
at least 10 seconds
to act.
If a player failed to
act within the allotted
time while being connected,
the hand is folded by
the system.
The
game I wish to join
is full. What should
I do?
If a game is full, you
can put your name on
the Waiting List for
that game. When a seat
in the game becomes
available, the first
person on the Waiting
List will have the first
right of refusal for
that seat.
The other option you
have is to take a seat
at an empty table of
that limit and game.
Often, empty tables
fill up quickly once
a player takes a seat.
What is the minimum
buy-in?
The minimum buy-in at
all limits is ten times
the minimum bet for
the game. For example,
in a $1/$2 game, the
minimum buy-in is $10.
What
is a "rake"?
How much is the
QQONLINEGAMES rake?
QQONLINEGAMES is an Internet
poker room, not a casino.
That means you never
play against the house,
only other players.
QQONLINEGAMES receives
compensation by taking
a "rake",
a small amount from
each pot. This rake
from the pot never exceeds
$3. At the lower limits,
QQONLINEGAMES takes a
smaller rake. Please
see our
rake page for exact
rake information.
There is no rake in
play money games.
How do I know how much
money is in the pot?
At any QQONLINEGAMES table, the full amount
of the pot, including
all current bets, is
always displayed numerically
above the dealer's tray.
Also, at the end of
every betting round,
all bets are collected
in the middle of the
table, and converted
into higher denomination
chips so you can easily
see the pot's total
value.
Does
the software allow me
to muck the winning
hand?
No, it doesn't. If you
play your hand to the
showdown and you hold
the winning hand, it
will be always automatically
shown. This feature
protects you from accidentally
mucking a winner.
How do I request a hand
history? How many hand
histories can I request?
Click on the dealer
tray and select "Request
hand history".
You can request up to
your last 200 hands,
your hand histories
for a period of time,
all the hands you played
in a tournament, or
any specific single
hand. Note however that
we do not archive play
money or freeroll tournament
hand histories, and
as such, these hands
are not available to
be requested.
You can also request
a hand history from
the QQONLINEGAMES lobby.
From the Request menu,
choose Hand History.
How
do I request my play
statistics?
Click on the dealer
tray and select "Request
statistics". You
can request statistics
for any number of your
most recent hands, or
even the all-time statistics
for your account!
You can also request
statistics from the
QQONLINEGAMES lobby.
From the Request menu,
choose Statistics.
What
are FPPs? How can I
use them?
Frequent Player Points
are points you earn
by playing raked hands
on our site. They are
used in conjunction
with our promotions,
which have in the past
included the World Series
of Poker Millionaire's
Quest and the World
Championship of Online
Poker. See
here for more
information on what
FPPs are, how to earn
them, and what they
can be used for.
I see a little "N"
underneath some players
images...what is this?
This indicates that
you have made a note
about this player in
the past, and it is
stored for your viewing.
Chat:
What
are your chat rules?
We do not permit profane,
vulgar, or abusive/insulting
chat in our chat windows.
We do have a feature
by which certain profane
words are asterisked
out; this filter can
obviously be worked
around in a variety
of ways. If a word is
filtered, it is not
acceptable on our site,
and to work around this
filter is grounds for
chat revocation.
What
should I do if someone
is abusing the chat
feature?
QQONLINEGAMES does not
tolerate abusive or
obscene language at
the tables. Please report
any offensive chat to
support@QQONLINEGAMES .com
We encourage players
to help us be our eyes
and ears. Although we
monitor the tables as
much as possible, the
cooperation of our players
is a critical part of
making QQONLINEGAMES a fun experience for
all. Please do not engage
in retaliatory chat;
this will only likely
result in both user's
chat being revoked.
You can also block an
individual player's
messages from coming
to you by right-clicking
on the player's icon
and selecting "Block
Chat".
Can
I use language other
than English when chatting
at the table?
We are aware that our
players are from around
the world, and that
for many of them English
is not the first language.
However, at this time
our policy only allows
for English to be spoken
at the tables.
Shills/props:
Does
QQONLINEGAMES use props
or shills?
QQONLINEGAMES does not
use any house players
or robots. We do not
hire any individuals
to play on our site.
Are QQONLINEGAMES employees
allowed to play on your
site?
QQONLINEGAMES employees,
consultants, or anyone
else who has access
to inside information
(for example, complete
hand histories, playing
histories, money transaction
histories, and similar)
are not allowed to play
in money games or tournaments.
This is to prevent any
potential abuse of inside
information at the tables.
Tournaments:
Where
can I view upcoming
tournaments?
You may view upcoming
tournaments by selecting
"Tourney"
in the QQONLINEGAME's
main lobby. You will
see all tournaments
in progress, recently
completed tournaments,
and tournaments which
begin soon. For more
information, highlight
any tournament by clicking
on it, then select Tournament
Lobby.
How
do I register for a
tournament?
If a tournament is in
the "Registering"
state, highlight that
tournament by clicking
on it, then click on
the Tournament Lobby
button. Once the Tournament
Lobby screen opens,
click on Register. You
will need to log-in
if you have not already
done so for this session.
For more detailed instructions,
see
tournaments
Can
I play a side game and
a tournament at the
same time?
Yes, you are welcome
to play a side game
and a tournament simultaneously.
In the interest of fairness
to all players, we ask
that you act promptly
when it is your turn
in either game.
I
played a tournament
several days ago, and
the information is no
longer displayed in
the lobby. How do I
retrieve it?
From the Requests menu
in the QQONLINEGAMES lobby, choose Tournament
History. You may select
any number of recent
tournaments in which
you participated, or
any specific tournament.
If
I am faced with a difficult
decision in a tournament,
may I "request
time"?
All tournament players
are given a "time
bank" at the beginning
of the tournament. If
a player needs a longer
than normal time to
decide on an action,
the player can withdraw
from the time bank,
which depletes as the
player uses it. To use
the time bank you should
click on the "TIME"
button which appears
after you receive the
first time warning in
the chat window.
What
happens if the system
crashes in the middle
of a tournament?
In the event of a server
crash, the hands in
progress at every table
will be restored by
rolling back these hands.
Each player’s chip count
will be reset to the
amount at the beginning
of the hand. In special
circumstances, when
it is impossible to
restart a tournament
after the crash, it
will be cancelled and
the unclaimed portion
of the prize pool will
be equally divided among
all remaining players.
I
qualified for an event
that I can no longer
play in...what do I
do?
You have the option
of transferring your
seat to another user.
If it is a Weekly Round
2 freeroll event, you
also are free to move
it to a future week
by emailing support.
If it is a real money
buyin event, you can
unregister and receive
Tournament dollars instead,
which are credits for
use to buy in to other
QQONLINEGAMES events.
Play
Money games:
Can
I start playing on
QQONLINEGAMES now?
Absolutely! Click
here to install
your free
QQONLINEGAMES software
How
many play-money chips
do I start with? What
if I run out of chips?
You will be given 5,000
play money chips to
start. However, if at
any time you are below
100 chips, simply click
the dealer tray and
select "Add More
Chips...".
This "rebuy"
feature is intended
to replenish the stack
of a player who has
legitimately lost their
entire stack in play.
The new 1,000 chips
are for the use of that
player only. Re-buys
acquired for purposes
other than this are
subject to forfeiture.
How
do I recognize the play
money tables?
The play money tables
can be identified by
the tables beginning
with the word "Fun".
They are at the bottom
of the tables list.
If you do not see them,
double check to ensure
that you have your client
set to show play money
tables. To do so, simply
click on "Options"
in your main client
window, and ensure that
the "Show Play
Money Tables" option
is selected.
Real Money
Why
is my Credit card being
declined and what can
I do?
Many banks are adopting
a policy against internet
gambling, considering
it too high risk. You
may want to contact
your bank regarding
their policy on the
matter.
You may also consider
opening a NETeller or
FirePay account. Information
on how to do so can
be found on our web
page here.
Most
importantly:
Why
should I play on
QQONLINEGAMES.com?
QQONLINEGAMES is proud
of everything we've
done to make your poker-playing
experience as safe and
enjoyable as possible.
That means assembling
the best team possible
in every department,
whether it's software
and development, customer
service, or integrity
assurance.
But don't take our word
for it. Log on for one
of our play money games.
Join up for one of many
freeroll tournaments
where we'll be giving
away thousands in prize
money. You'll find
QQONLINEGAMES is going to be
the place to play!
Have a question we haven't
covered? Our customer
service team is standing
by, 24 hours a day.
E-mail us at
support@QQONLINEGAMES .com
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